Hi. I'm Jacob. I'm a

I am a seasoned IT professional with 18+ years of experience driving business value in the financial services sector. My extensive expertise includes Business Analysis, Knowledge Management, and Solution Architecture. Skilled in UX/UI design and rapid prototyping, I leverage 9+ years of ServiceNow experience and deep familiarity with ITSM competencies. I have a passion for AI and am a certified Azure AI Engineer Associate.