Hi. I’m Jacob, an IT professional dedicated to delivering impactful solutions that drive business value.
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About me
I am a seasoned IT professional with a proven track record of driving business value in the financial services sector. My expertise spans Business Analysis, Knowledge Management, and Solution Architecture. Skilled in UX/UI design and rapid prototyping, I bring extensive experience with ServiceNow and ITSM competencies to the table. My passion for AI is demonstrated through my Azure AI Engineer Associate certification. I am a proactive, results-driven, and detail-oriented team player who is dedicated to delivering impactful solutions.
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Experience
What I been doing for the past 20 years.
Credit Suisse
Solutions Architect, AVP
Service Digitalization & Program Excellence
2021 – 2023 • 2 years
Credit Suisse
Service Portfolio Management & Process Improvement
Service Design & Program Excellence
2018 – 2021 • 3 yrs
Credit Suisse
Business Analyst, AVP
Continual Service Improvement & Transformation
2015 – 2017 • 3 yrs
Credit Suisse
Knowledge Management & Service Onboarding, AVP
Process Team – Global Service Desk
2010 – 2015 • 5 yrs
Wells Fargo
Technical Analyst
Retail Imaging
2008 – 2010 • 2 yrs
ILT Source, LLC
Technical Analyst
eCommerce
2007 – 2008 • 1 yr
BLD Science, Inc
IT Department Manager
Information Technology Department
2004 – 2006 •2 yrs
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Credentials
Degree, licenses & certifications:
BBA, Computer Info Systems
Campbell University
Azure AI Engineer Associate
Microsoft
Azure AI Fundamentals
Microsoft
Azure Data Fundamentals
Microsoft
Azure Fundamentals
Microsoft
Generative AI Fundamentals
Google
SaFe Practitioner (Agile)
Scaled Agile
ITIL Foundations + CSI
Pink Elephant
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Portfolio
Projects outside of work:
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Artificial Intellects
Through Artificial Intellects, I’m making AI less intimidating and more accessible, empowering readers to understand and utilize this transformative technology.
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IT Service Portal (UBS)
Transitioning from static design tools to Figma, I’ve developed interactive prototyping skills, exemplified by a recreated minimal version of Credit Suisse’s (UBS) IT Service Portal.
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Secret Shelf Books
Founded and developed “Secret Shelf Books,” a blog promoting young adult literature, built from the ground up for eventual sale as a monetizable online business.
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Simply90s
I founded and write for simply90s, a blog dedicated to 90s pop culture, designed for future sale as a monetizable online business.
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RPG Critical Hits
Founded and manage RPG Critical Hits, a blog celebrating the best of the RPG genre, designed for future acquisition and monetization.
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Blog
Latest posts from Artificial Intellects:
- “By staying informed, fostering real-world connections, and demanding ethical practices, we can embrace AI’s potential without losing what matters most: authentic human connection.” Do you trust what you see online? If your answer is, “Well, most of the time,” it might be time to think twice. AI has become remarkably adept at faking human interactions—text,… Read […]
- The landscape of generative AI has shifted dramatically in the last year. If you’ve used tools like ChatGPT or similar models lately, you might have noticed a peculiar change: AI has become overly agreeable. Responses are peppered with phrases like, “You’re absolutely right!” and “That’s a great perspective!”—even when the situation calls for a more… Read […]
- As artificial intelligence (AI) tools become more integrated into our personal and professional lives, a curious phenomenon is emerging: a sense of guilt. Let’s call it “AI guilt”—that feeling of unease when you delegate tasks to an AI, especially in work, creative pursuits, or money-making endeavors. It’s a sentiment that echoes imposter syndrome, raising questions… Read […]
- Artificial Intelligence (AI) has made remarkable strides, transforming industries and revolutionizing how we live and work. Yet, for all its advancements, AI limitations remain significant when compared to human capabilities. From empathy to creativity, there are areas where humans remain uniquely skilled, highlighting the enduring value of human intelligence. Here are eight key areas where… Read […]
- Having spent years in Knowledge Management (KM) at a global Fortune 500 investment bank, I’ve witnessed the profound impact that a robust Knowledge Management (KM) system can have on an organization. By authoring over 1500 knowledge articles tailored for both non-technical users and technical support staff, I helped drive a remarkable 1000% increase in monthly… Read […]
- When people think of machine learning, they often imagine complex algorithms running on powerful computers. But at the heart of most of these systems lies a surprisingly simple idea that helps “teach” machines to learn from data: gradient descent. You don’t need a math degree to understand why this concept is so important! Let’s break… Read […]