Hi. I’m Jacob, an IT professional dedicated to delivering impactful solutions that drive business value.
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About me
I am a seasoned IT professional with a proven track record of driving business value in the financial services sector. My expertise spans Business Analysis, Knowledge Management, and Solution Architecture. Skilled in UX/UI design and rapid prototyping, I bring extensive experience with ServiceNow and ITSM competencies to the table. My passion for AI is demonstrated through my Azure AI Engineer Associate certification. I am a proactive, results-driven, and detail-oriented team player who is dedicated to delivering impactful solutions.
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Experience
What I been doing for the past 20 years.
Credit Suisse
Credit SuisseSolutions Architect, AVP
Service Digitalization & Program Excellence
2021 – 2023 • 2 years
Credit Suisse
Service Portfolio Management & Process Improvement
Service Design & Program Excellence
2018 – 2021 • 3 yrs
Credit Suisse
Business Analyst, AVP
Continual Service Improvement & Transformation
2015 – 2017 • 3 yrs
Credit Suisse
Knowledge Management & Service Onboarding, AVP
Process Team – Global Service Desk
2010 – 2015 • 5 yrs
Wells Fargo
Wells FargoTechnical Analyst
Retail Imaging
2008 – 2010 • 2 yrs
ILT Source, LLC
Technical Analyst
eCommerce
2007 – 2008 • 1 yr
BLD Science, Inc
IT Department Manager
Information Technology Department
2004 – 2006 •2 yrs
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Credentials
Degree, licenses & certifications:
BBA, Computer Info Systems
Campbell University
Azure AI Engineer Associate
Microsoft
Azure AI Fundamentals
Microsoft
Azure Data Fundamentals
Microsoft
Azure Fundamentals
Microsoft
Generative AI Fundamentals
Google
SaFe Practitioner (Agile)
Scaled Agile
ITIL Foundations + CSI
Pink Elephant
Prompting Essentials
Google
Now Assist Executive
ServiceNow Micro-Cert
Welcome to ServiceNow
ServiceNow Micro-Cert
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Portfolio
Projects outside of work:
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Artificial Intellects
Through Artificial Intellects, I’m making AI less intimidating and more accessible, empowering readers to understand and utilize this transformative technology.
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IT Service Portal (UBS)
Transitioning from static design tools to Figma, I’ve developed interactive prototyping skills, exemplified by a recreated minimal version of Credit Suisse’s (UBS) IT Service Portal.
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Blog
Latest posts from Artificial Intellects:
- Have you ever found the process of building something more exciting than launching it? That pretty much sums up my experience creating Steal this Coffee Brewing Co.—a specialty-grade coffee brand I took from a simple idea to a fully functional, ready-to-run online store. While I chose to pause before going live with sales (digital ad… Read […]
- Imagine receiving a seemingly legitimate email from Google, warning you about a compromised account. Around the same time, you get a phone call from someone claiming to be Google support, asking for your recovery code. This isn’t a hypothetical scenario; it’s a real tactic used in recent AI-powered phishing campaigns, as highlighted by an FBI… Read […]
- Artificial intelligence (AI) and quantum computing are two of the most transformative technologies of our time. While AI focuses on replicating and surpassing human intelligence, quantum computing leverages the bizarre principles of quantum mechanics to perform calculations in ways unimaginable for classical computers. Individually, they hold immense promise, but understanding quantum computing first is crucial… Read […]
- Artificial Intelligence (AI) is reshaping industries, transforming business operations, and creating new opportunities at an unprecedented pace. Yet, for many business professionals, AI still feels like a complex, technical field reserved for data scientists and engineers. But what if you could understand AI with confidence—without needing a technical background? That’s exactly why I created “AI… Read […]
- In my previous article on AI guilt, I explored the broader anxieties surrounding our increasing reliance on artificial intelligence. This article delves into a specific aspect of that guilt: the fear of skill erosion. As we offload more and more cognitive tasks to AI, are we losing crucial abilities? Are we becoming overly reliant on… Read […]
- “Generative AI in the workplace isn’t just a competitive advantage—it’s a competitive necessity.” The workplace is evolving rapidly, with artificial intelligence (AI) driving one of the most profound transformations in recent history. From automating routine tasks to enhancing decision-making, AI is revolutionizing how organizations operate. But for large, heavily regulated institutions—particularly in finance, healthcare, and… Read […]